As we launch into 2026, we will be celebrating what makes Airedale Group stand out as a preferred partner in the highly competitive UK chemical industry.
For more than five decades, our reputation has not only been built on delivering quality chemicals, but also for delivering solutions to customer challenges with our world-class customer service.
Each department of the business has been proven to excel in customer service with teams who are dedicated to ensuring their customers have exactly what they need, when and where it is needed through our dedicated account management service, sourcing of products and delivery:
Service
- Our team works hard to maintain close and trusted relationships with all our customers which means we can truly understand our customers’ businesses and work with them to achieve their business objectives.
- This also helps us to quickly and effectively disseminate important industry information which could potentially affect operations, such as regulatory changes.
- We work day and night to provide our customers with everything they need, sometimes processing urgent orders which has meant customers have avoided downtime and continue operations.
Sourcing
- Our unique approach to sourcing has meant our customers have continued to receive a secure supply, even throughout times of geo-political uncertainty and supply chain upheaval.
- We are not bound by contract to any single supplier – we have established relationships with multiple sources around the globe, which gives us unrivalled access to numerous sources of key chemicals, ensuring a steady supply for our customers.
- The geographical spread of our contacts that our procurement specialists have nurtured around the world also helps negate supply chain issues like the ones recently encountered in the Red Sea and Suez Canal.
Delivery
- Our privately-owned fleet of over 20 vehicles and in-house team of experienced drivers gives us a distinct advantage in this industry and a huge amount of flexibility.
- From bulk tankers to milk tankers and packaged goods lorries, we have a vehicle suitable for every delivery, including hard-to-access destinations.
- Our drivers are also meticulously trained to not only prioritise safety on the road, but also when offloading deliveries at customer sites.
Throughout every department of the business, our drive to deliver solutions for our customers and maintain our reputation for service is paramount and will continue to be the cornerstone of our approach to maintaining our valued relationships.
